Toll free 1-866-640-0715 (USA)

Return Policy

Special order items (In Store)

We require a 50% non refundable deposit to place your order with the designer. The balance is due within 15 days of your gown arrival. Normal shipping time is 10-20 weeks unless your size/color are in stock with the designer. We do not accept returns on any in store item. Everything is ordered just for you & we are unable to return items to the designer. 

Special order items (online)

We guarantee that our products are authentic & original. All of our items come with the original designer tags. Bridal shops are unable to return items to the designer once they are ordered. Everything we offer is special ordered directly from the designer once you place your order with us.

We offer a full credit for exchange for any damaged merchandise (we cover return shipping) You must notify us of any damage within 48 hours of receiving your item to begin the return process. We can not offer a return or exchange for undamaged items. We inspect every item very carefully before we ship. We have never had a damaged item arrive to a customer.

Off Rack Gowns (In Store)

Payment in full is due at the time of purchase & all sales are final.

Off Rack Gowns (online)

All sales are final for off the rack dresses unless they arrive with damage. Please measure carefully & contact us with any questions you may have prior to your order. We treat our sample gowns very carefully & we can not accept returns for that reason. They will arrive to you in perfect condition.